Last Updated: 14/06/2026

These Terms and Conditions ("Terms") constitute a legally binding agreement between Truecare AI, its parent entities, subsidiaries, affiliates, successors, assigns, licensors, contractors, service providers, officers, directors, employees, representatives, and agents (collectively, "Truecare AI", "Company", "we", "our", or "us") and any individual, business entity, healthcare provider, clinic, hospital, wellness professional, consultant, contractor, employee, representative, patient, visitor, subscriber, customer, authorized user, or other person or entity accessing or using any website, software application, mobile application, customer relationship management platform, automation platform, artificial intelligence platform, communication platform, API, integration, content, digital asset, AI influencer service, AI avatar service, synthetic media service, consulting service, support service, or related technology made available by Truecare AI (collectively, the "Services"). By accessing or using the Services, you acknowledge and agree that you have read, understood, and accepted these Terms and agree to be legally bound by them.

1. DEFINITIONS

For purposes of these Terms, the term "Account" shall mean any registered user account created for access to the Services. "Authorized User" shall mean any employee, contractor, representative, or individual permitted by a subscribing customer to access the Services. "Customer Data" shall mean all information, records, communications, content, files, documents, images, audio, video, metadata, contact information, patient information, lead information, customer information, business information, and other materials submitted to, uploaded to, transmitted through, generated by, or processed through the Services by or on behalf of a user. "AI Output" shall mean any content, communication, recommendation, analysis, summary, workflow, image, video, audio, synthetic media, text, response, automation, or other material generated through artificial intelligence systems utilized by the Services. "Subscription" shall mean any paid or unpaid plan, package, license, service tier, or commercial arrangement governing access to the Services. "User Content" shall mean all content submitted, uploaded, transmitted, published, or otherwise provided by users through the Services. Terms defined in the singular shall include the plural and vice versa where context reasonably requires.

2. ACCEPTANCE OF TERMS

By accessing, browsing, registering for, purchasing, subscribing to, installing, integrating with, or otherwise using the Services, you acknowledge and agree that these Terms constitute a legally enforceable contract between you and Truecare AI. If you do not agree with any provision of these Terms, you must immediately cease all access to and use of the Services. Continued access to or use of the Services following publication of revised Terms shall constitute acceptance of such revised Terms. If you are entering into these Terms on behalf of an organization, you represent and warrant that you possess full authority to bind such organization to these Terms.

3. ELIGIBILITY AND AUTHORITY

You represent, warrant, and covenant that you are at least eighteen (18) years of age, possess the legal capacity to enter into binding agreements, are not prohibited from using the Services under applicable law, and possess all necessary authority, approvals, permissions, licenses, and corporate authorizations required to enter into and perform obligations under these Terms. If you access or use the Services on behalf of any business, corporation, partnership, clinic, healthcare institution, governmental entity, nonprofit organization, or other legal entity, you further represent and warrant that you possess authority sufficient to bind such entity to these Terms.

4. DESCRIPTION OF SERVICES

Truecare AI provides technology-based products and services including but not limited to software-as-a-service platforms, customer relationship management systems, workflow automation systems, communication platforms, artificial intelligence solutions, AI influencers, AI avatars, marketing automation tools, appointment management systems, analytics systems, lead generation systems, digital content generation systems, integrations, APIs, and related business growth technologies. Truecare AI operates solely as a technology provider and does not act as a healthcare provider, physician, hospital, insurance provider, financial institution, legal advisor, accounting advisor, regulatory authority, or licensed professional service provider. Nothing contained within the Services shall be interpreted as constituting medical advice, legal advice, financial advice, accounting advice, insurance advice, or professional consultation.

5. ACCOUNT REGISTRATION AND SECURITY

Access to certain Services may require creation of an Account. You agree to provide complete, accurate, current, and truthful information during registration and to maintain such information in an accurate and current state at all times. You shall be solely responsible for maintaining the confidentiality and security of all usernames, passwords, authentication credentials, access devices, recovery methods, and security controls associated with your Account. You shall immediately notify Truecare AI of any actual or suspected unauthorized use of your Account, credential compromise, security breach, or unauthorized access. All activities occurring under your Account shall be deemed authorized by you, and you accept full responsibility and liability for all actions taken through your Account regardless of whether such actions were performed by you, your personnel, authorized users, unauthorized users, or third parties.

6. LICENSE TO USE THE SERVICES

Subject to your compliance with these Terms and timely payment of all applicable fees, Truecare AI grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for lawful business purposes during the applicable Subscription term. No ownership rights are transferred under this license. Except as expressly permitted herein, you shall not copy, reproduce, modify, distribute, publish, display, create derivative works from, reverse engineer, decompile, disassemble, lease, rent, sublicense, sell, assign, transfer, or otherwise exploit any portion of the Services.

7. ARTIFICIAL INTELLIGENCE SERVICES

The Services may utilize artificial intelligence technologies, machine learning systems, predictive models, large language models, synthetic media technologies, algorithmic systems, and automated decision-support technologies. You acknowledge and agree that artificial intelligence technologies are inherently probabilistic and may produce inaccurate, incomplete, outdated, misleading, offensive, inappropriate, unlawful, or otherwise incorrect outputs. Truecare AI makes no representation, warranty, guarantee, or undertaking regarding the accuracy, reliability, completeness, suitability, legality, professional validity, regulatory compliance, merchantability, fitness for purpose, or usefulness of any AI Output. All AI Outputs shall be independently reviewed, verified, validated, and approved by appropriately qualified human personnel before implementation, publication, distribution, communication, or reliance. Any reliance on AI Outputs shall be entirely at your sole risk.

8. NO MEDICAL, LEGAL OR FINANCIAL ADVICE

The Services are intended solely as technology tools and shall not be construed as providing medical advice, diagnosis, treatment recommendations, legal advice, financial advice, tax advice, accounting advice, investment advice, insurance advice, regulatory advice, or any other professional advice. No information, recommendation, analysis, communication, response, workflow, automation, AI Output, generated content, or other material made available through the Services shall establish a physician-patient relationship, attorney-client relationship, fiduciary relationship, advisory relationship, or professional services relationship between Truecare AI and any user. Users remain solely responsible for obtaining appropriate professional advice from qualified professionals.

9. HEALTHCARE PROFESSIONAL RESPONSIBILITIES

Where the Services are used in connection with healthcare, wellness, medical, telemedicine, insurance, patient engagement, healthcare marketing, patient communication, healthcare administration, or related activities, all responsibility for patient care, diagnosis, treatment, medical record management, informed consent, patient communication, healthcare advertising compliance, regulatory compliance, ethical obligations, clinical decision-making, healthcare documentation, and professional conduct shall remain solely with the applicable healthcare professional, healthcare organization, or regulated entity. Nothing in the Services shall transfer, delegate, replace, reduce, modify, assume, or otherwise affect any professional duty, fiduciary duty, ethical obligation, legal obligation, or regulatory responsibility applicable to healthcare professionals or healthcare organizations.

10. NO GUARANTEE OF RESULTS

Truecare AI does not guarantee and expressly disclaims any guarantee regarding revenue growth, lead generation performance, patient acquisition results, patient retention rates, conversion rates, operational efficiency, business growth, return on investment, profitability, market share growth, marketing performance, advertising performance, social media performance, search engine rankings, business success, commercial outcomes, customer acquisition, customer retention, or any other business metric. Any examples, testimonials, case studies, projections, forecasts, demonstrations, illustrations, or performance data presented by Truecare AI are provided solely for informational and illustrative purposes and shall not constitute warranties, representations, guarantees, promises, or assurances regarding future performance.

11. ACCEPTABLE USE RESTRICTIONS

You shall not access or use the Services in any manner that violates applicable laws, regulations, professional standards, contractual obligations, intellectual property rights, privacy rights, publicity rights, or proprietary rights of any person or entity. Without limitation, you shall not use the Services to transmit malicious code, engage in unauthorized access, interfere with system operations, scrape data, reverse engineer software, create competing products, conduct fraudulent activities, distribute spam, disseminate unlawful content, harass individuals, facilitate illegal conduct, generate deceptive healthcare claims, violate consumer protection laws, impersonate individuals, distribute malware, compromise security systems, or otherwise use the Services in a manner that could damage, disable, impair, overburden, or compromise the Services or the rights of others.

12. REGULATORY COMPLIANCE OBLIGATIONS

You acknowledge and agree that you are solely responsible for ensuring compliance with all applicable laws, regulations, standards, industry requirements, licensing requirements, and governmental directives applicable to your activities, including without limitation laws governing privacy, data protection, healthcare information, patient rights, telemedicine, electronic communications, anti-spam requirements, consumer protection, healthcare advertising, artificial intelligence governance, cybersecurity, and international data transfers. Such laws may include HIPAA, HITECH, GDPR, UK GDPR, the Digital Personal Data Protection Act of India, CCPA, state privacy laws, healthcare licensing laws, advertising regulations, and other applicable legislation. Truecare AI does not warrant, certify, guarantee, or represent that use of the Services will render any user compliant with any legal or regulatory obligation.

13. CUSTOMER DATA AND USER CONTENT

You retain ownership of Customer Data and User Content submitted through the Services, subject to the rights granted herein. You represent and warrant that you possess all necessary rights, permissions, licenses, consents, authorizations, and lawful bases required to collect, process, store, upload, transmit, disclose, and otherwise use such Customer Data and User Content. You shall bear sole responsibility for the legality, accuracy, integrity, quality, reliability, security, appropriateness, and ownership of all Customer Data and User Content. Truecare AI shall have no responsibility or liability arising from Customer Data or User Content submitted by users.

14. DATA PROCESSING RIGHTS

You hereby grant Truecare AI a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, process, reproduce, analyze, modify, transmit, display, distribute, backup, secure, monitor, and otherwise use Customer Data and User Content as reasonably necessary to provide, operate, support, maintain, improve, develop, secure, monitor, and administer the Services. Such license shall remain effective for the duration necessary to fulfill contractual obligations, legal obligations, security obligations, backup requirements, dispute resolution requirements, and legitimate business purposes.

15. THIRD-PARTY SERVICES AND INTEGRATIONS

The Services may integrate with, depend upon, communicate with, or otherwise interact with third-party products, platforms, infrastructure providers, communication providers, payment processors, hosting providers, social media platforms, artificial intelligence providers, analytics services, advertising services, and other external systems. Truecare AI neither controls nor assumes responsibility for any third-party service and expressly disclaims all liability arising from third-party acts, omissions, failures, outages, interruptions, security incidents, policy changes, pricing changes, service modifications, discontinuations, regulatory actions, data losses, or other events relating to third-party services. Your use of third-party services shall be governed exclusively by the terms and policies of the applicable third-party provider.

16. AI AVATARS, AI INFLUENCERS, SYNTHETIC MEDIA, AND DIGITAL PERSONAS

The Services may enable the creation, customization, deployment, management, licensing, publication, commercialization, distribution, or operation of artificial intelligence avatars, virtual assistants, AI influencers, synthetic media, voice clones, digital personas, generated images, generated videos, generated audio, and related technologies. You acknowledge and agree that you are solely responsible for ensuring that all content, likenesses, identities, voices, names, trademarks, branding elements, images, videos, and materials used in connection with such technologies are lawfully obtained and used with all required permissions, licenses, authorizations, and consents. You shall bear sole responsibility for compliance with all applicable laws governing publicity rights, personality rights, biometric data, privacy rights, consumer protection, advertising disclosures, intellectual property rights, deceptive trade practices, election-related communications, synthetic media regulations, and related legal requirements. Truecare AI shall have no responsibility or liability for any claim arising from allegations of defamation, misrepresentation, impersonation, copyright infringement, trademark infringement, invasion of privacy, violation of publicity rights, deceptive practices, or unlawful use of synthetic media technologies.

17. INTELLECTUAL PROPERTY RIGHTS

All rights, title, and interest in and to the Services, including without limitation all software, source code, object code, algorithms, machine learning models, artificial intelligence systems, workflows, business processes, user interfaces, graphics, designs, databases, documentation, training materials, content, trademarks, service marks, logos, trade names, trade dress, domain names, inventions, know-how, trade secrets, methodologies, techniques, concepts, and all associated intellectual property rights, whether registered or unregistered, shall remain the sole and exclusive property of Truecare AI and its licensors. Nothing contained in these Terms shall be construed as granting any ownership interest, assignment, transfer, license, or right other than the limited right to access and use the Services expressly granted herein. Any unauthorized use of the Services or any portion thereof shall constitute a material violation of these Terms and may result in legal action.

18. FEEDBACK AND IMPROVEMENTS

If you provide any suggestion, recommendation, idea, enhancement request, correction, feedback, proposal, comment, or other information relating to the Services, whether solicited or unsolicited, you hereby irrevocably assign and transfer to Truecare AI all rights, title, and interest in and to such feedback to the fullest extent permitted by applicable law. To the extent any assignment is not legally effective, you grant Truecare AI a perpetual, worldwide, irrevocable, royalty-free, fully paid, transferable, sublicensable license to use, modify, commercialize, reproduce, distribute, publish, display, create derivative works from, and otherwise exploit such feedback for any purpose without notice, attribution, compensation, approval, or obligation of any kind.

19. FEES, BILLING, AND PAYMENT TERMS

Access to certain Services may require payment of fees. You agree to pay all fees, charges, taxes, assessments, levies, and other amounts associated with your Subscription or use of the Services in accordance with the pricing, billing terms, and payment schedules established by Truecare AI. All amounts shall be payable in the designated currency and shall be due immediately upon invoicing unless otherwise specified in writing. Failure to make timely payment may result in suspension, restriction, or termination of access to the Services without liability to Truecare AI. You shall remain responsible for all fees incurred prior to termination, including any accrued interest, collection costs, administrative costs, legal fees, and enforcement expenses.

20. SUBSCRIPTIONS AND RENEWALS

Unless otherwise expressly agreed in writing, all Subscriptions shall automatically renew for successive renewal periods equivalent to the original Subscription term. By purchasing a Subscription, you authorize Truecare AI to charge all applicable renewal fees using the designated payment method unless cancellation is submitted before the applicable renewal date. Truecare AI reserves the right to modify Subscription plans, usage limits, features, service offerings, commercial structures, and pricing at any time. Continued use of the Services following such modifications shall constitute acceptance of the revised terms.

21. REFUND POLICY

Except where expressly required by applicable law or expressly agreed in a written agreement signed by an authorized representative of Truecare AI, all payments made to Truecare AI shall be final, non-refundable, non-cancellable, and non-transferable. No refunds, credits, chargebacks, offsets, prorations, or reimbursements shall be provided for partial use, non-use, dissatisfaction, suspension, termination, feature modifications, service interruptions, or any other reason. Any unauthorized chargeback or payment dispute initiated by a user may constitute a material breach of these Terms.

22. SERVICE MODIFICATIONS

Truecare AI reserves the unrestricted right to modify, update, enhance, discontinue, replace, remove, suspend, restrict, redesign, reconfigure, or otherwise alter any aspect of the Services, including features, functionality, integrations, workflows, interfaces, pricing, infrastructure, service offerings, usage limits, and technical specifications, at any time and for any reason without liability. Nothing in these Terms shall be construed as guaranteeing the continued availability of any specific feature, integration, service, functionality, or technical capability.

23. SERVICE AVAILABILITY

While Truecare AI endeavors to provide reliable access to the Services, the Services are provided on an availability basis and no guarantee is made regarding uptime, accessibility, continuity, responsiveness, performance, error-free operation, recovery times, or uninterrupted access. Service interruptions may occur due to maintenance activities, technical issues, cyberattacks, infrastructure failures, telecommunications disruptions, third-party failures, force majeure events, or other circumstances beyond the reasonable control of Truecare AI. Truecare AI shall have no liability arising from any interruption, degradation, delay, outage, or unavailability of the Services.

24. SECURITY

Truecare AI implements commercially reasonable administrative, technical, organizational, and physical safeguards designed to protect the security, confidentiality, integrity, and availability of information processed through the Services. Notwithstanding the foregoing, no system, network, software, communication channel, cloud environment, or technological safeguard can guarantee absolute security. You acknowledge and accept the inherent risks associated with internet-based technologies, cloud computing, electronic communications, and data transmission. Truecare AI shall not be liable for unauthorized access, security breaches, cyberattacks, data compromises, interception, loss, corruption, or destruction of information except to the extent such liability cannot be excluded under applicable law.

25. CONFIDENTIALITY

Each party may receive confidential, proprietary, technical, commercial, financial, strategic, operational, or business information belonging to the other party. The receiving party shall exercise reasonable care to protect such information and shall not disclose, publish, distribute, or use such information except as necessary to fulfill obligations under these Terms. Confidential Information shall not include information that is publicly available without breach of these Terms, lawfully obtained from a third party without confidentiality obligations, independently developed without use of Confidential Information, or required to be disclosed by law, court order, or governmental authority. The obligations contained in this Section shall survive termination of these Terms.

26. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS. TRUECARE AI EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, CONDITIONS, GUARANTEES, UNDERTAKINGS, AND COVENANTS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, REGULATORY, CUSTOMARY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, PERFORMANCE, ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, RELIABILITY, COMPATIBILITY, QUALITY, SYSTEM INTEGRATION, ERROR-FREE OPERATION, OR FREEDOM FROM HARMFUL COMPONENTS. TRUECARE AI DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS OR THAT ANY DEFECTS WILL BE CORRECTED.

27. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRUECARE AI SHALL NOT BE LIABLE UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, EQUITY, INDEMNITY, CONTRIBUTION, OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, ENHANCED, PUNITIVE, OR SIMILAR DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF CUSTOMERS, LOSS OF DATA, LOSS OF GOODWILL, LOSS OF REPUTATION, LOSS OF BUSINESS OPPORTUNITY, LOSS OF ANTICIPATED SAVINGS, BUSINESS INTERRUPTION, PATIENT CLAIMS, REGULATORY PENALTIES, GOVERNMENTAL FINES, LEGAL EXPENSES, OR THIRD-PARTY CLAIMS ARISING FROM OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF TRUECARE AI EXCEED THE TOTAL FEES ACTUALLY PAID BY THE CLAIMANT TO TRUECARE AI DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

28. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Truecare AI and its affiliates, subsidiaries, officers, directors, shareholders, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any and all claims, demands, actions, proceedings, investigations, liabilities, losses, damages, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys' fees and professional fees, arising out of or relating to your use of the Services, Customer Data, User Content, business activities, professional services, regulatory obligations, violation of these Terms, violation of applicable law, infringement of third-party rights, misuse of the Services, or any allegation that content, information, or materials supplied by you caused harm to any person or entity.

29. FORCE MAJEURE

Truecare AI shall not be liable for any delay, interruption, degradation, suspension, failure, inability to perform, or non-performance arising from causes beyond its reasonable control, including without limitation acts of God, natural disasters, floods, fires, earthquakes, storms, epidemics, pandemics, public health emergencies, cyberattacks, acts of terrorism, civil unrest, war, governmental actions, sanctions, labor disputes, internet failures, telecommunications failures, utility outages, infrastructure failures, supplier failures, cloud provider failures, transportation disruptions, or shortages of materials, personnel, technology, or services.

30. SUSPENSION OF SERVICES

Truecare AI may immediately suspend, restrict, disable, limit, or otherwise interrupt access to the Services, in whole or in part, without notice or liability, if Truecare AI reasonably believes that such action is necessary to protect the security, integrity, availability, operation, reputation, legal interests, regulatory compliance, intellectual property rights, business interests, or users of the Services, or if Truecare AI reasonably suspects any violation of these Terms, applicable law, third-party rights, security requirements, payment obligations, or regulatory obligations.

31. TERMINATION

Truecare AI reserves the right, in its sole and absolute discretion, to terminate, suspend, restrict, disable, or otherwise discontinue your access to the Services, any Account, any Subscription, any Authorized User, or any portion of the Services at any time, with or without notice, and with or without cause. Without limiting the foregoing, Truecare AI may terminate or suspend access where it reasonably believes that you have violated these Terms, violated applicable law, infringed the rights of any third party, failed to satisfy payment obligations, engaged in fraudulent or deceptive conduct, created security risks, exposed Truecare AI to legal or regulatory liability, misused the Services, or otherwise acted in a manner inconsistent with the legitimate interests of Truecare AI. You may terminate your Subscription in accordance with the applicable cancellation procedures; however, termination shall not relieve you of any payment obligations accrued prior to the effective date of termination.

32. EFFECT OF TERMINATION

Upon termination, expiration, suspension, or discontinuation of the Services or any Subscription, all rights granted to you under these Terms shall immediately cease. You shall immediately discontinue all access to and use of the Services and shall cease representing yourself as an authorized user, partner, customer, affiliate, reseller, or subscriber of Truecare AI. Truecare AI may deactivate, archive, restrict, delete, anonymize, remove, or otherwise dispose of Customer Data, User Content, account information, communications, configurations, workflows, automations, and related information in accordance with its internal policies, legal obligations, operational requirements, and retention practices. Truecare AI shall have no obligation to maintain, export, recover, restore, preserve, or provide access to any information following termination except where required by applicable law or a separate written agreement. All provisions which by their nature should survive termination shall survive, including without limitation provisions relating to intellectual property rights, confidentiality, indemnification, limitation of liability, dispute resolution, payment obligations, governing law, and survival.

33. EXPORT CONTROLS AND SANCTIONS

You acknowledge and agree that the Services may be subject to export control laws, sanctions laws, trade restrictions, embargoes, and other regulatory requirements imposed by India, the United States, the European Union, the United Kingdom, and other jurisdictions. You represent and warrant that neither you nor any person acting on your behalf is located in, organized under the laws of, ordinarily resident in, or controlled by any jurisdiction subject to comprehensive sanctions or trade restrictions, nor are you identified on any governmental sanctions list, denied party list, restricted entity list, terrorist watchlist, or similar designation. You shall not access, export, re-export, transfer, distribute, disclose, or otherwise use the Services in violation of applicable export control laws, sanctions laws, or trade restrictions.

34. INTERNATIONAL USE

The Services may be accessed, used, hosted, operated, supported, maintained, and processed across multiple jurisdictions. You acknowledge and agree that information submitted through the Services may be transferred to, processed in, stored in, accessed from, or otherwise handled within jurisdictions outside your country of residence. Such jurisdictions may have privacy laws, data protection laws, regulatory requirements, and legal protections that differ from those applicable in your jurisdiction. You are solely responsible for determining whether your use of the Services complies with applicable local laws and regulations. Truecare AI makes no representation that the Services are appropriate, lawful, or available for use in every jurisdiction.

35. CLASS ACTION WAIVER

To the fullest extent permitted by applicable law, you agree that any dispute, claim, controversy, proceeding, action, or cause of action arising out of or relating to the Services, these Terms, or the relationship between the parties shall be brought solely on an individual basis. You expressly waive any right to participate in, initiate, join, benefit from, or recover through any class action, collective action, representative action, private attorney general action, mass arbitration, consolidated proceeding, coordinated proceeding, or similar procedural mechanism. The parties agree that disputes shall be resolved exclusively on an individual basis and not as a plaintiff, claimant, class representative, class member, private attorney general, or participant in any representative capacity.

36. DISPUTE RESOLUTION AND ARBITRATION

Any dispute, controversy, claim, demand, action, cause of action, or proceeding arising out of or relating to these Terms, the Services, the relationship of the parties, or any related transaction shall first be submitted to good-faith negotiations between the parties. If such dispute is not resolved within thirty (30) days following written notice of the dispute, the dispute shall be referred to and finally resolved through confidential and binding arbitration. The arbitration shall be conducted by a sole arbitrator appointed in accordance with applicable arbitration rules. The arbitration proceedings shall be conducted in the English language. The arbitrator shall possess authority to grant any remedy available under applicable law, except where such authority is limited by these Terms. The arbitral award shall be final and binding upon the parties and may be enforced in any court of competent jurisdiction. Notwithstanding the foregoing, Truecare AI may seek injunctive relief, equitable relief, interim relief, or protective orders in any court of competent jurisdiction where necessary to protect intellectual property rights, confidential information, security interests, or legal rights.

37. GOVERNING LAW AND JURISDICTION

These Terms, the Services, and any dispute arising therefrom shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles. Subject to Section 36, the courts located in Thiruvananthapuram, Kerala, India shall have exclusive jurisdiction over any action, proceeding, application, appeal, enforcement action, or matter not subject to arbitration. Each party irrevocably submits to the jurisdiction of such courts and waives any objection based upon venue, forum non conveniens, inconvenience, or similar doctrine.

38. ASSIGNMENT

You may not assign, transfer, delegate, sublicense, pledge, encumber, sell, or otherwise dispose of any rights, obligations, licenses, subscriptions, or interests arising under these Terms without the prior written consent of Truecare AI. Any purported assignment in violation of this Section shall be null and void. Truecare AI may assign, transfer, delegate, subcontract, outsource, novate, or otherwise dispose of any rights, obligations, agreements, assets, or interests under these Terms without notice, consent, restriction, or liability. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

39. ELECTRONIC COMMUNICATIONS

By accessing or using the Services, you consent to receive communications from Truecare AI electronically, including through email, text messages, notifications, in-platform messages, website postings, support systems, communication platforms, or other electronic means. You agree that all agreements, notices, disclosures, invoices, statements, records, communications, policies, amendments, and other materials provided electronically shall satisfy any legal requirement that such communications be in writing. You are responsible for maintaining accurate contact information and for regularly reviewing communications transmitted by Truecare AI.

40. SEVERABILITY

If any provision, clause, subsection, sentence, phrase, or portion of these Terms is determined by a court, arbitrator, governmental authority, or competent tribunal to be invalid, illegal, unenforceable, void, or contrary to applicable law, such determination shall not affect the validity, legality, enforceability, or effectiveness of any remaining provision. The invalid provision shall be modified, interpreted, or replaced to the minimum extent necessary to achieve a lawful result that most closely reflects the original intent of the parties, and the remaining provisions shall remain in full force and effect.

41. WAIVER

No failure, delay, omission, or partial exercise by Truecare AI of any right, remedy, power, privilege, or protection arising under these Terms shall operate as a waiver thereof. No waiver of any provision, breach, default, or violation shall be effective unless expressly set forth in a written document executed by an authorized representative of Truecare AI. Any waiver of a particular breach or provision shall not constitute a waiver of any preceding, subsequent, continuing, or future breach, default, violation, or provision.

42. SURVIVAL

Any provision of these Terms which by its nature, purpose, context, or intended effect is intended to survive termination, expiration, suspension, or discontinuation of the Services shall survive and remain in full force and effect. Without limitation, provisions relating to intellectual property rights, ownership rights, confidentiality obligations, data processing rights, indemnification obligations, limitation of liability, disclaimer of warranties, payment obligations, dispute resolution, governing law, class action waiver, assignment, survival, and enforcement rights shall survive termination.

43. CHANGES TO THESE TERMS

Truecare AI reserves the right to modify, amend, supplement, replace, update, revise, restate, or otherwise change these Terms at any time and for any reason in its sole discretion. Updated versions may be published through the Services, website, customer portal, email communications, or other reasonable means. Unless otherwise specified, revised Terms shall become effective immediately upon publication. Your continued access to or use of the Services following publication of revised Terms shall constitute acceptance of the revised Terms. If you do not agree to any revised Terms, your sole remedy shall be to discontinue use of the Services.

44. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Data Processing Agreement, Acceptable Use Policy, AI Usage Policy, Cookie Policy, Service Level Agreement, Order Forms, Statements of Work, Subscription Agreements, Business Associate Agreements, Partner Agreements, Reseller Agreements, and any other documents expressly incorporated by reference, constitute the complete, final, and exclusive agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, negotiations, communications, representations, understandings, proposals, promises, discussions, marketing materials, and arrangements, whether oral, written, electronic, or otherwise. In the event of a conflict between these Terms and a separately executed written agreement signed by authorized representatives of both parties, the separately executed written agreement shall control solely with respect to the conflicting subject matter.

45. CONTACT INFORMATION

Questions, notices, legal requests, compliance inquiries, intellectual property complaints, privacy requests, regulatory communications, and other correspondence relating to these Terms or the Services may be directed to:

Truecare AI

Email: [email protected]

Website: https://truecare.ai

Location: Thiruvananthapuram, Kerala, India

Truecare AI reserves the right to designate alternative contact methods, legal representatives, compliance officers, data protection contacts, or authorized communication channels from time to time, and any such designation shall become effective upon publication through the Services or official communication channels.

BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS.aph Font