Privacy Policy

Last Updated: 14/06/2026

This Privacy Policy ("Privacy Policy") describes how Truecare AI, its parent entities, subsidiaries, affiliates, successors, assigns, licensors, contractors, service providers, representatives, officers, directors, employees, and agents (collectively, "Truecare AI", "Company", "we", "our", or "us") collect, receive, access, process, analyze, store, transfer, disclose, retain, secure, and otherwise use information relating to individuals, businesses, healthcare providers, clinics, hospitals, wellness professionals, patients, prospects, customers, website visitors, subscribers, Authorized Users, and other persons who access or use any website, application, platform, software, artificial intelligence service, automation service, communication service, API, integration, content, AI influencer service, AI avatar service, or related technology provided by Truecare AI (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read, understood, and accepted this Privacy Policy and consent to the collection, processing, storage, use, disclosure, transfer, and handling of information as described herein.

1. DEFINITIONS

For purposes of this Privacy Policy, "Personal Information" shall mean any information relating to an identified or identifiable natural person and shall include any information defined as personal information, personal data, personally identifiable information, protected personal information, or similar terminology under applicable law. "Customer Data" shall mean any information, records, communications, files, content, media, documents, contact information, healthcare-related information, lead information, customer information, patient information, business information, and other materials submitted to, uploaded to, processed through, generated by, or transmitted through the Services by users. "Processing" shall include collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, transmission, dissemination, alignment, combination, restriction, deletion, destruction, or any other operation performed on information. "Authorized User" shall mean any individual permitted by a customer or subscriber to access or use the Services. "AI Output" shall mean any content generated, produced, modified, analyzed, summarized, recommended, classified, interpreted, or otherwise created by artificial intelligence technologies utilized within the Services.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to information collected through the Services, websites operated by Truecare AI, customer support channels, marketing communications, business communications, APIs, integrations, mobile applications, social media interactions, and any other interactions with Truecare AI. This Privacy Policy does not apply to information collected by third parties, information processed solely on behalf of customers pursuant to separate contractual arrangements, or information governed by separate privacy notices that expressly supersede this Privacy Policy.

3. INFORMATION WE COLLECT

Truecare AI may collect information directly from users, indirectly through automated technologies, from third-party sources, from integrations, from business partners, from publicly available sources, and through operation of the Services. The categories of information collected may include names, business names, organization names, professional credentials, contact information, email addresses, telephone numbers, physical addresses, billing information, payment-related information, login credentials, authentication data, communication records, support requests, account information, subscription information, marketing preferences, customer relationship data, lead information, business information, healthcare-related information submitted by users, usage information, technical information, analytics information, device information, and any other information voluntarily provided through the Services.

4. INFORMATION PROVIDED BY USERS

When registering for, subscribing to, purchasing, accessing, configuring, integrating with, or otherwise using the Services, users may provide information including account registration details, profile information, business information, billing information, communication preferences, uploaded content, CRM records, customer records, lead records, appointment information, workflow data, automation data, support requests, communications, feedback, survey responses, and other information voluntarily submitted through the Services. Users represent and warrant that all information provided is accurate, current, lawful, and submitted with all necessary permissions, authorizations, and legal bases.

5. CUSTOMER DATA AND CLIENT INFORMATION

The Services may permit users to upload, store, process, analyze, transmit, manage, or otherwise utilize Customer Data relating to patients, clients, customers, leads, prospects, employees, contractors, healthcare consumers, business contacts, and other individuals. Such information may include contact details, communication histories, appointment information, marketing engagement information, CRM records, healthcare-related administrative information, business records, and other information determined by users. Users remain solely responsible for obtaining all required consents, permissions, notices, authorizations, and legal bases necessary to collect and process such information. Truecare AI processes such information solely in accordance with applicable agreements, operational requirements, legal obligations, and legitimate business purposes.

6. INFORMATION COLLECTED AUTOMATICALLY

Truecare AI may automatically collect information regarding devices, systems, networks, browsers, operating systems, software environments, usage patterns, interactions, technical characteristics, performance metrics, diagnostic information, analytics data, session information, geographic region information, internet protocol addresses, device identifiers, referral information, communication metadata, and other information generated through interaction with the Services. Such information may be collected through cookies, tracking technologies, analytics technologies, monitoring systems, log files, web beacons, software development kits, APIs, and related technologies.

7. COOKIES AND TRACKING TECHNOLOGIES

The Services may utilize cookies, web beacons, tracking pixels, tags, local storage technologies, session technologies, analytics technologies, advertising technologies, and similar mechanisms to collect information regarding user interactions, preferences, behavior, device characteristics, and usage patterns. Such technologies may be used for authentication, security, fraud prevention, performance monitoring, analytics, service improvement, personalization, marketing, advertising, attribution, communication optimization, and operational purposes. Users may control certain cookie preferences through browser settings or available consent mechanisms; however, disabling certain technologies may impair functionality of the Services.

8. ARTIFICIAL INTELLIGENCE INTERACTIONS

Where users interact with artificial intelligence systems, Truecare AI may collect, store, analyze, process, review, monitor, and otherwise utilize prompts, instructions, uploaded content, generated content, AI Outputs, interaction histories, workflow configurations, communication records, performance metrics, feedback, and related information. Such information may be used for providing Services, improving AI performance, training systems where legally permissible, quality assurance, troubleshooting, security monitoring, abuse prevention, research, development, compliance, auditing, and operational purposes. Users are responsible for ensuring they possess lawful authority to submit any information provided to AI systems.

9. INFORMATION FROM THIRD-PARTY SOURCES

Truecare AI may receive information from third-party platforms, integrations, communication providers, social media platforms, payment processors, analytics providers, artificial intelligence providers, advertising networks, referral partners, business partners, public databases, and other lawful sources. Information received from third parties may be combined with information collected through the Services and utilized in accordance with this Privacy Policy and applicable law.

10. PURPOSES OF PROCESSING

Truecare AI may collect, use, process, analyze, disclose, transfer, retain, and otherwise handle information for purposes including providing Services, creating and administering Accounts, processing transactions, delivering customer support, facilitating communications, operating artificial intelligence systems, managing integrations, maintaining security, detecting fraud, enforcing agreements, improving products, developing new features, conducting analytics, measuring performance, performing research, managing marketing activities, communicating with users, complying with legal obligations, protecting rights and interests, resolving disputes, auditing operations, and conducting other lawful business activities.

11. LEGAL BASES FOR PROCESSING

Where required by applicable law, Truecare AI processes information pursuant to one or more lawful bases, including consent, contractual necessity, legitimate interests, compliance with legal obligations, protection of vital interests, public interest considerations, and other lawful grounds recognized under applicable privacy laws. The specific legal basis applicable to any processing activity may vary depending upon the nature of the information, the jurisdiction involved, the relationship between the parties, and the purposes for which information is processed.

12. DISCLOSURE OF INFORMATION

Truecare AI may disclose information to affiliates, subsidiaries, contractors, service providers, hosting providers, cloud providers, payment processors, communication providers, analytics providers, artificial intelligence providers, security providers, legal advisors, auditors, consultants, business partners, integration partners, governmental authorities, regulatory bodies, law enforcement agencies, courts, arbitrators, successors, acquirers, investors, and other recipients where reasonably necessary to provide Services, operate business activities, protect rights, comply with legal obligations, enforce agreements, facilitate transactions, investigate misconduct, prevent fraud, respond to lawful requests, or pursue legitimate business interests.

13. SERVICE PROVIDERS AND SUBPROCESSORS

Truecare AI may engage third-party service providers, contractors, subprocessors, infrastructure providers, cloud providers, communication providers, artificial intelligence providers, analytics providers, payment processors, customer support providers, monitoring providers, and related entities to assist in providing, operating, maintaining, securing, supporting, and improving the Services. Such entities may access, receive, process, store, transfer, or otherwise handle information as necessary to perform services on behalf of Truecare AI, subject to contractual, technical, organizational, or legal safeguards deemed appropriate by Truecare AI.

14. ARTIFICIAL INTELLIGENCE PROVIDERS

Certain features of the Services may rely upon third-party artificial intelligence providers, machine learning platforms, language model providers, voice synthesis providers, image generation providers, video generation providers, automation providers, and related technology providers. Information submitted through the Services may be processed by such providers for purposes of generating outputs, delivering functionality, maintaining systems, improving performance, preventing abuse, ensuring security, and satisfying legal obligations. Users acknowledge and agree that information submitted to artificial intelligence systems may be processed by third-party providers operating under their own terms, policies, and legal obligations.

15. INTERNATIONAL DATA TRANSFERS

Information collected through the Services may be transferred to, processed in, stored in, accessed from, disclosed within, or otherwise handled in jurisdictions outside the jurisdiction in which the information was originally collected. Such jurisdictions may have privacy laws, data protection laws, regulatory requirements, enforcement mechanisms, and legal protections that differ from those applicable in the originating jurisdiction. By using the Services, users acknowledge and consent to such transfers where permitted by applicable law. Truecare AI may implement contractual safeguards, technical safeguards, organizational safeguards, or other mechanisms deemed appropriate to facilitate lawful international transfers of information.

16. DATA RETENTION

Truecare AI retains information for periods determined by operational requirements, contractual obligations, legal obligations, regulatory requirements, dispute resolution needs, enforcement requirements, security considerations, backup requirements, legitimate business interests, and other lawful purposes. Retention periods may vary depending upon the nature of the information, the purpose for which it was collected, the relationship between the parties, applicable legal requirements, and operational considerations. Truecare AI reserves the right to retain, archive, anonymize, aggregate, pseudonymize, restrict, delete, or otherwise manage information in accordance with internal policies, technical limitations, legal obligations, business requirements, and applicable law. The expiration or termination of a Subscription, Account, or business relationship shall not necessarily require immediate deletion of information.

17. INFORMATION SECURITY

Truecare AI implements commercially reasonable administrative, organizational, technical, contractual, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, destruction, misuse, loss, corruption, theft, or accidental exposure. Such safeguards may include access controls, authentication mechanisms, encryption technologies, monitoring systems, network protections, audit logging, backup procedures, security assessments, personnel controls, incident response procedures, and related measures. Notwithstanding the foregoing, no system, network, infrastructure, software environment, communication channel, storage medium, or security program can guarantee absolute security. Users acknowledge and accept the inherent risks associated with internet-based technologies, cloud computing environments, electronic communications, artificial intelligence systems, cybersecurity threats, human error, and evolving attack methodologies.

18. USER RESPONSIBILITIES

Users are solely responsible for maintaining the confidentiality and security of account credentials, authentication methods, devices, systems, networks, communication channels, and access permissions used in connection with the Services. Users shall implement appropriate safeguards to protect information submitted through the Services and shall promptly notify Truecare AI of any suspected unauthorized access, data breach, credential compromise, misuse, security incident, or violation of applicable law. Users remain solely responsible for obtaining all required notices, consents, permissions, authorizations, and legal bases necessary to collect, process, store, disclose, transfer, and otherwise use information submitted through the Services.

19. HEALTHCARE DATA DISCLAIMER

Truecare AI is a technology provider and does not act as a healthcare provider, covered entity, healthcare institution, medical records custodian, healthcare clearinghouse, insurance provider, clinical decision-maker, healthcare professional, or regulated healthcare service provider. Unless otherwise expressly agreed in a separately executed written agreement, Truecare AI does not assume responsibility for compliance with healthcare-specific legal obligations applicable to users. Users remain solely responsible for ensuring compliance with healthcare privacy laws, patient confidentiality obligations, professional standards, recordkeeping obligations, consent requirements, disclosure requirements, data retention obligations, and healthcare regulatory requirements applicable to their activities.

20. MARKETING COMMUNICATIONS

Truecare AI may use information to send newsletters, educational content, service announcements, marketing materials, promotional communications, event invitations, surveys, product updates, commercial offers, and related communications. Users may opt out of receiving certain marketing communications by utilizing available unsubscribe mechanisms or by contacting Truecare AI. Notwithstanding the foregoing, Truecare AI may continue to send transactional communications, legal notices, service-related communications, security notifications, compliance communications, billing notices, account notices, and other communications necessary for the administration of the Services or compliance with legal obligations.

21. PRIVACY RIGHTS GENERALLY

Subject to applicable law, individuals may possess rights relating to access, correction, deletion, restriction, portability, objection, withdrawal of consent, limitation of processing, review of automated decisions, or other privacy-related rights. The availability, scope, and applicability of such rights may vary depending upon jurisdiction, legal requirements, contractual obligations, exemptions, regulatory considerations, and the nature of the information involved. Truecare AI reserves the right to verify identity, authority, and eligibility before responding to any request and may deny, limit, defer, or condition requests where permitted by applicable law.

22. ACCESS AND CORRECTION RIGHTS

Where required by applicable law, individuals may request access to Personal Information maintained by Truecare AI and may request correction, update, supplementation, clarification, or rectification of inaccurate, incomplete, misleading, outdated, or otherwise incorrect information. Truecare AI may require sufficient information to verify identity and evaluate the request. Requests may be denied, restricted, delayed, or partially fulfilled where permitted by applicable law, including where compliance would adversely affect the rights of others, compromise security, violate legal obligations, reveal proprietary information, interfere with investigations, or impose disproportionate burdens.

23. DELETION RIGHTS

Where applicable law grants a right to deletion, individuals may request deletion, erasure, removal, destruction, anonymization, or de-identification of certain Personal Information. Truecare AI may retain information where necessary to comply with legal obligations, resolve disputes, enforce agreements, protect rights, maintain security, preserve evidence, prevent fraud, satisfy operational requirements, fulfill contractual obligations, conduct legitimate business activities, or otherwise exercise lawful rights. Deletion requests shall not require removal of information that has been anonymized, aggregated, archived, backed up, or retained pursuant to lawful exemptions.

24. DATA PORTABILITY RIGHTS

Where required by applicable law, individuals may request a copy of certain Personal Information in a structured, commonly used, machine-readable, or otherwise portable format. Truecare AI may limit the scope of portability rights where permitted by law, including where information relates to trade secrets, proprietary systems, confidential business information, rights of third parties, legal obligations, security requirements, or technical limitations.

25. EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND SIMILAR JURISDICTIONS

To the extent applicable, individuals located within the European Economic Area, the United Kingdom, Switzerland, or similar jurisdictions may possess rights under applicable privacy and data protection laws, including rights relating to access, rectification, erasure, restriction, objection, portability, withdrawal of consent, and complaints to supervisory authorities. Truecare AI shall endeavor to respond to qualifying requests in accordance with applicable legal requirements while reserving all rights, defenses, exemptions, and limitations available under applicable law.

26. CALIFORNIA AND OTHER UNITED STATES PRIVACY RIGHTS

Residents of California and certain other jurisdictions within the United States may possess rights relating to access, deletion, correction, portability, disclosure, limitation of certain processing activities, and other rights provided under applicable privacy legislation. Truecare AI reserves the right to verify residency, identity, authority, and eligibility before responding to requests and may exercise all exemptions, defenses, limitations, and rights available under applicable law. Truecare AI does not sell Personal Information in exchange for monetary consideration as traditionally understood under privacy laws, although certain disclosures may constitute sharing or processing activities under applicable legal definitions.

27. CHILDREN'S PRIVACY

The Services are intended exclusively for individuals who are at least eighteen (18) years of age and are not directed toward children. Truecare AI does not knowingly collect Personal Information directly from children or knowingly permit children to create Accounts. If Truecare AI becomes aware that information relating to a child has been collected in a manner inconsistent with applicable law, Truecare AI reserves the right to restrict access, delete information, terminate Accounts, and take any other action deemed appropriate under the circumstances.

28. AUTOMATED PROCESSING AND AI SYSTEMS

The Services may utilize automated systems, artificial intelligence technologies, machine learning models, algorithmic processes, predictive systems, workflow automations, recommendation engines, classification systems, communication systems, and related technologies that process information with varying degrees of automation. Such systems may assist in generating content, analyzing information, recommending actions, automating communications, identifying patterns, classifying information, predicting outcomes, optimizing workflows, and facilitating business processes. Users acknowledge that automated systems may not always produce accurate, complete, unbiased, lawful, or appropriate results and agree that meaningful human review remains necessary for significant decisions.

29. AI DATA PROCESSING AND TRAINING DISCLOSURE

Information submitted to artificial intelligence features may be processed, analyzed, monitored, reviewed, categorized, transformed, summarized, evaluated, and otherwise utilized for purposes including service delivery, model optimization, performance improvement, quality assurance, security monitoring, abuse prevention, troubleshooting, research, development, compliance, and operational management, subject to applicable law and contractual obligations. Certain processing activities may involve third-party artificial intelligence providers. Users are solely responsible for determining whether information submitted to artificial intelligence systems may lawfully be disclosed, processed, transferred, or utilized for such purposes.

30. SECURITY INCIDENTS AND DATA BREACH RESPONSE

In the event of a suspected, actual, alleged, or reasonably believed unauthorized access, disclosure, acquisition, loss, alteration, destruction, compromise, or misuse of information, Truecare AI may investigate, assess, mitigate, remediate, document, disclose, report, monitor, contain, or otherwise respond to such incident in a manner deemed appropriate under the circumstances. Truecare AI reserves the right to determine the nature, scope, severity, materiality, reporting obligations, notification requirements, remediation measures, timing of communications, and response activities associated with any security incident. Nothing in this Privacy Policy shall be construed as creating any guarantee, warranty, representation, or obligation regarding the prevention, detection, disclosure, reporting, or remediation of security incidents beyond those required by applicable law.

31. BUSINESS TRANSFERS AND CORPORATE TRANSACTIONS

Truecare AI reserves the right to disclose, transfer, assign, sell, license, convey, share, or otherwise make available information collected through the Services in connection with any actual, proposed, contemplated, or potential merger, acquisition, consolidation, reorganization, restructuring, recapitalization, financing transaction, investment transaction, asset sale, stock sale, joint venture, strategic partnership, bankruptcy proceeding, insolvency proceeding, receivership, liquidation, dissolution, change of control, or other corporate transaction involving Truecare AI or any portion of its business, assets, operations, technology, intellectual property, customer relationships, or contractual rights. Any successor entity, acquiring entity, investor, purchaser, lender, administrator, trustee, receiver, or authorized representative involved in such transaction may receive and continue to process information in accordance with applicable law and the purposes for which such information was originally collected.

32. LEGAL COMPLIANCE AND REGULATORY DISCLOSURES

Truecare AI may access, preserve, review, monitor, disclose, transfer, produce, report, or otherwise provide information where reasonably necessary or appropriate to comply with applicable laws, regulations, governmental requests, regulatory inquiries, judicial proceedings, subpoenas, warrants, court orders, law enforcement requests, national security requirements, public safety concerns, legal processes, compliance obligations, or other legal requirements. Truecare AI may also disclose information where it reasonably believes such disclosure is necessary to protect the rights, property, interests, operations, personnel, customers, users, partners, service providers, or legal position of Truecare AI or any other person or entity.

33. PROTECTION OF RIGHTS AND INTERESTS

Truecare AI reserves the right to process, monitor, investigate, analyze, review, preserve, disclose, or otherwise utilize information where reasonably necessary to establish, exercise, defend, enforce, investigate, or protect legal rights, contractual rights, intellectual property rights, proprietary interests, security interests, compliance obligations, operational interests, business interests, or other lawful interests of Truecare AI or third parties. Such activities may include fraud prevention, abuse detection, security monitoring, intellectual property enforcement, contractual enforcement, dispute resolution, litigation management, regulatory compliance, and risk management activities.

34. THIRD-PARTY WEBSITES, APPLICATIONS, AND SERVICES

The Services may contain links to, integrations with, references to, connections with, or interactions involving third-party websites, applications, software, services, communication platforms, social media platforms, payment systems, artificial intelligence providers, analytics providers, advertising networks, marketplaces, and other external services. Truecare AI neither controls nor assumes responsibility for the privacy practices, security practices, content, operations, availability, legality, accuracy, policies, or activities of such third parties. Access to and use of third-party services shall be governed exclusively by the terms, conditions, and privacy policies of the applicable third party. Users are encouraged to review the privacy practices of any third-party service prior to providing information.

35. DO NOT TRACK SIGNALS

Certain web browsers, operating systems, applications, and technologies may offer "Do Not Track," privacy preference, opt-out, or similar signaling mechanisms. Because there is no universally accepted standard governing the interpretation, implementation, or legal effect of such signals, Truecare AI does not guarantee that the Services will recognize, respond to, honor, or act upon any such signals unless otherwise required by applicable law. Users should utilize available privacy controls, consent mechanisms, browser settings, and account settings to manage privacy preferences where applicable.

36. AGGREGATED, ANONYMIZED, AND DE-IDENTIFIED INFORMATION

Truecare AI may create, generate, derive, compile, utilize, disclose, transfer, publish, license, commercialize, analyze, distribute, and otherwise exploit aggregated information, anonymized information, statistical information, benchmarking information, de-identified information, operational metrics, performance metrics, usage metrics, trend analyses, research findings, and similar information that does not reasonably identify any individual. Such information may be used for research, analytics, product development, business intelligence, benchmarking, reporting, commercialization, marketing, operational improvement, artificial intelligence development, and other lawful business purposes. To the extent permitted by applicable law, such information shall not constitute Personal Information once properly anonymized or de-identified.

37. NO GUARANTEE OF PRIVACY OR SECURITY

While Truecare AI endeavors to implement commercially reasonable safeguards and privacy practices, no technology, system, communication channel, storage environment, software platform, artificial intelligence system, cloud service, network infrastructure, or security measure can guarantee complete confidentiality, privacy, security, integrity, availability, or protection against unauthorized access, disclosure, alteration, destruction, loss, theft, misuse, interception, surveillance, cyberattacks, technical failures, human error, or other risks. Users acknowledge and accept these inherent risks and agree that transmission, storage, processing, and use of information through the Services occurs at their own risk.

38. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL INFORMATION PROCESSING ACTIVITIES, PRIVACY FEATURES, SECURITY FEATURES, DATA MANAGEMENT FEATURES, ARTIFICIAL INTELLIGENCE FEATURES, COMMUNICATION FEATURES, STORAGE FEATURES, COMPLIANCE FEATURES, AND RELATED SERVICES ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS. TRUECARE AI EXPRESSLY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, GUARANTEES, CONDITIONS, COVENANTS, AND UNDERTAKINGS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, REGULATORY, CUSTOMARY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF SECURITY, CONFIDENTIALITY, PRIVACY, ACCURACY, COMPLETENESS, RELIABILITY, COMPLIANCE, AVAILABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ERROR-FREE OPERATION.

39. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRUECARE AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, ENHANCED, OR SIMILAR DAMAGES ARISING OUT OF OR RELATING TO THIS PRIVACY POLICY, THE COLLECTION, PROCESSING, STORAGE, DISCLOSURE, TRANSFER, RETENTION, SECURITY, LOSS, CORRUPTION, ALTERATION, DESTRUCTION, MISUSE, OR UNAUTHORIZED ACCESS TO INFORMATION, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF GOODWILL, LOSS OF REPUTATION, BUSINESS INTERRUPTION, REGULATORY PENALTIES, GOVERNMENTAL FINES, THIRD-PARTY CLAIMS, LITIGATION COSTS, OR PROFESSIONAL LIABILITY CLAIMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF TRUECARE AI ARISING OUT OF OR RELATING TO THIS PRIVACY POLICY SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY THE CLAIMANT TO TRUECARE AI DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

40. USER INDEMNIFICATION

To the maximum extent permitted by applicable law, users agree to defend, indemnify, and hold harmless Truecare AI and its affiliates, subsidiaries, officers, directors, shareholders, employees, contractors, licensors, service providers, successors, assigns, and representatives from and against any claims, demands, actions, proceedings, investigations, liabilities, damages, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys' fees, arising from or relating to information submitted by users, violations of privacy laws, violations of data protection laws, violations of these Terms, violations of third-party rights, unlawful disclosures, unlawful processing activities, regulatory investigations, governmental actions, or any conduct attributable to the user.

41. CHANGES TO THIS PRIVACY POLICY

Truecare AI reserves the right to modify, amend, update, supplement, replace, revise, restate, or otherwise change this Privacy Policy at any time and for any reason. Revised versions may be published through the Services, websites, customer portals, email communications, legal notices, or other reasonable means. Unless otherwise stated, changes shall become effective immediately upon publication. Continued access to or use of the Services following publication of an updated Privacy Policy shall constitute acceptance of the revised Privacy Policy.

42. GOVERNING LAW

This Privacy Policy and any dispute, controversy, claim, proceeding, or matter arising out of or relating to the collection, processing, storage, disclosure, transfer, retention, security, or use of information shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles, except where mandatory provisions of applicable privacy laws require otherwise.

43. DISPUTE RESOLUTION

Any dispute arising out of or relating to this Privacy Policy shall be resolved in accordance with the dispute resolution provisions contained within the applicable Terms and Conditions governing use of the Services. To the extent such provisions are applicable, users agree to attempt good-faith resolution of disputes prior to initiating formal proceedings and further agree that disputes may be subject to binding arbitration, class action waivers, jurisdictional limitations, and other dispute resolution provisions set forth in the governing Terms and Conditions.

44. ENTIRE PRIVACY AGREEMENT

This Privacy Policy, together with the Terms and Conditions, Data Processing Agreement, Cookie Policy, AI Usage Policy, Service Agreements, Order Forms, Business Associate Agreements, and other applicable documents expressly incorporated by reference, constitutes the complete and exclusive statement of the privacy practices governing the Services and supersedes all prior privacy notices, statements, communications, representations, understandings, and disclosures relating to the subject matter herein. In the event of any conflict between this Privacy Policy and a separately executed written agreement signed by authorized representatives of the parties, the separately executed written agreement shall govern solely with respect to the conflicting subject matter.

45. CONTACT INFORMATION

Questions, privacy requests, data subject requests, regulatory inquiries, legal notices, complaints, objections, requests relating to privacy rights, requests relating to data protection obligations, and other communications relating to this Privacy Policy may be directed to:

Truecare AI

Email: [email protected]

Website: https://truecare.ai

Location: Thiruvananthapuram, Kerala, India

Truecare AI reserves the right to designate alternative contact methods, privacy contacts, compliance officers, data protection representatives, legal representatives, or communication channels from time to time, and any such designation shall become effective upon publication through official communication channels.

BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND ACCEPTED THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, PROCESSING, STORAGE, DISCLOSURE, TRANSFER, RETENTION, AND USE OF INFORMATION AS DESCRIBED HEREIN.